Author: serena

Here’s a quick guide to get you started on our new website.

Topics:
Existing customer login
Ordering
Quick Order
Checkout

Existing customer login

All existing customers have been sent an email that contains a link to create a password. Click on that link, you’ll create a password and click ‘Save Password’:

Then you’ll need to click on ‘Log In’:

Finally, re-enter your email and password to access the website:

Please note that your username will be automatically generated, but you can always login with your email address.

Logging in will take you to My Account, where you can change your password and view your previous orders.

If you haven’t received the email, please let us know and we’ll resend the information.

Ordering

Browsing through our catalogue, you might notice it looks a little different. We don’t have the quick add functionality on the product list anymore, but you can add the products quickly from the product list:

Then you can update the quantities later on the cart page. Don’t forget to click ‘Update cart’ at the bottom of the list:

You can, of course access the full product description to add the product to your cart. Even better, if you know what you need to order, why not try Quick Order?

Quick Order

We love Quick Order! When you know what you want, it’s the quickest possible way to place an order. Just search for the product name or product code (if you know it), change the quantity and hit ‘Add to Cart’. It’ll take just a minute to get the hang of the search, so for tips on how it works, have a quick look at our guide.

Checkout

We’ve made the checkout easier than ever, in as little as 2 clicks from the Cart page your order can be on its way for processing. However, nothing has changed with how we process orders, any particular payment arrangements we’ve made still hold.

Please note that the first time you place an order you’ll need to enter your billing and/or shipping address as they didn’t transfer from our old website.

Quick Order is definitely our favourite feature of this new website, it makes life so much easier when we know what we want and we want to place an order quickly.

The form searches on the product name or product code. It displays products with the ones we’ve most recently added at the top, so to quickly find what you’re looking for, we suggest a few little tips:

1. Instead of searching 12×12 or 5×7, add some spaces and search for 12 x 12 or 5 x 7, otherwise it’s treated as a single word and we’ve kept it separate in our product names.
2. The search works on partial words, for example, ‘star’ will bring up Stardream products and ‘kal’ will search for Kaleidoscope.
3. The words you’re searching don’t need to be in the same order as the product name.

The search results will show a maximum of 100 products, so if you’ve scrolled to the bottom and can’t see what you’re after, consider adding more words to your search.

You can click on the product name if you need to check any details. It will open the product page in a new tab.

Once you’ve found the product you’re after, change the quantity and click ‘Add to Cart’. If you’d like to add more, change the quantity to the number you’d like to add and click ‘Add More’. Please note that if you want to reduce the quantity, you’ll need to do this in the Cart before you check out. Just change your quantities and don’t forget to click ‘Update cart’ at the bottom.